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No access to account. - 22/1/2014 9:50:58 PM   
jbcjbcjbc

 

Posts: 2
Joined: 16/1/2009
Hi, could someone help me on this.
A few months ago, my iPad account stopped working so I could no longer log in to download issues. It also no longer recognised my e-mail address so I couldn't even find my log in details.
I sent a help message to Empire a month or so ago but it was not responded to.
I then presumed that the subscription I thought was for a year must actually have been shorter and lapsed.
I called greatmagazines who told me they had a record of my name/address but nothing of any subscription (?!)
I then ordered a new yearly subscription via greatmagazines.
Since then, I've found the order for 29.99 from iTunes form August which I presume much be for a year.
Therefore even though I was paying, I couldn't access anything.
Because of this I now think I have two subscriptions so I'd like a refund from iTunes/greatmagazines/yourselves for one of them and to ensure the iTunes one doesn't keep renewing automatically.
I have asked iTunes who told me to contact Empire via the forums.
Since I e-mailed iTunes, out of the blue I had an e-mail from Empire with my log in details which is how I've just logged on to this but it STILL doesn't let me log onto the app!
Please help!
Many thanks,
James.
Post #: 1
RE: No access to account. - 22/1/2014 10:52:28 PM   
elab49


Posts: 54433
Joined: 1/10/2005
How did you send your previous message to Empire? Was it via the 'contact us' options at the bottom of each page on the main site? If not, it might also be an idea to try that as well as this post - not sure when Empire staff will be around

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(in reply to jbcjbcjbc)
Post #: 2
RE: No access to account. - 23/1/2014 12:51:43 PM   
jbcjbcjbc

 

Posts: 2
Joined: 16/1/2009
Yes they didn't reply. Very frustrating! Really don't know where to go from here.

(in reply to elab49)
Post #: 3
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