Register  |   Log In  |  
Sign up to our weekly newsletter    
Follow us on   
Search   
Forum Home Register for Free! Log In Moderator Tickets FAQ Users Online

RE: BT - Beyond a joke now

 
Logged in as: Guest
  Printable Version
All Forums >> [Film Forums] >> Knowledge Base >> RE: BT - Beyond a joke now Page: <<   < prev  1 [2]
Login
Message << Older Topic   Newer Topic >>
RE: BT - Beyond a joke now - 27/5/2013 10:06:02 AM   
Chief


Posts: 7779
Joined: 30/9/2005
From: Banshee

quote:

ORIGINAL: Sexual Harassment Panda


quote:

ORIGINAL: Chief


quote:

ORIGINAL: Your Funny Uncle

Just ordered BT Infinity as it was cheaper than upgrading my Sky broadband to fibre. I also get the BT Sports channel for free! Great stuff!


It's decent if you download stuff off-peak or have the unlimited but I've found it a bit sketchy compared to the regular BT broadband I had. Just not been as stable.

Makes no difference to your Xbox update download speeds by the way.



Huh? I'd get in touch with BT, standard ADSL i.e. non fibre optic broadband is the unstable option with speeds never guaranteed. Fibre Optic broadband should be a constant speed.

And of course an increase in bandwidth increases the speed of your downloads from Xbox LIVE, their servers uplink speeds do of course make a difference however MS are big enough and have enough servers that this shouldn't be an issue.


It's not so much the speed that's the issue, it's the connection dropping altogether.

With regard to downloads from Live, I can guarantee from experience that they were slow in comparison with similar sized files from torrent sites. The BF3 Aftermath download took hours. Unless BT found a reason to throttle it.

Part of me wishes I'd stayed with their regular unlimited as opposed to upgrading but then part of me sees it as future proofing.

(in reply to Sexual Harassment Panda)
Post #: 31
RE: BT - Beyond a joke now - 29/5/2013 3:22:09 PM   
porntrooper

 

Posts: 2616
Joined: 6/9/2006
From: Sheffield

quote:

ORIGINAL: Sexual Harassment Panda


quote:

ORIGINAL: Chief


quote:

ORIGINAL: Your Funny Uncle

Just ordered BT Infinity as it was cheaper than upgrading my Sky broadband to fibre. I also get the BT Sports channel for free! Great stuff!


It's decent if you download stuff off-peak or have the unlimited but I've found it a bit sketchy compared to the regular BT broadband I had. Just not been as stable.

Makes no difference to your Xbox update download speeds by the way.



Huh? I'd get in touch with BT, standard ADSL i.e. non fibre optic broadband is the unstable option with speeds never guaranteed. Fibre Optic broadband should be a constant speed.And of course an increase in bandwidth increases the speed of your downloads from Xbox LIVE, their servers uplink speeds do of course make a difference however MS are big enough and have enough servers that this shouldn't be an issue.

quote:

optic broadband is the unstable option with speeds never guaranteed. Fibre Optic broadband should be a constant


BT can, if they wish (am not sure if they still do) apply traffic management to Fibre to limit usage and speed etc. I doubt they would, but Fibre can still be managed and speeds, limits etc can still vary. Even when eliminating copper (as is the case with most VM connections) the speeds can fluctuate day to day. Fibre is by far the best connection to go by, but it won't eliminate all issues you used to have on standard copper.

_____________________________

"I've got an idea for a special infiltration technique. It involves draining a man of his blood and replacing it with Tizer."

(in reply to Sexual Harassment Panda)
Post #: 32
RE: BT - Beyond a joke now - 10/6/2013 11:55:30 AM   
Goodfella


Posts: 17408
Joined: 30/9/2005
From: North Devon
quote:

BT have just informed me that from June 10th they will be pulling the plug on Sky Sports 1 and Sky Sports 2 service they offer


It is the 10th June and I got home this morning expecting no SS1 and SS2 and to be left a very depressed cricket fan this coming lunchtime, I've just switched the box on, and guess what, they're still there!

They've also charged us for the next six weeks of Sky Sports services in our monthly bill a few weeks back and when I challenged them about why they had done this given they were cancelling the service to those who don't like in areas with a multicast exchange, no-one could seem to give us a straight answer, they took all sorts of money off the bill, except when we received the revised one, strangely enough, the bill for the Sky Sports service remained, but they'd given us three free months of broadband, not charged us for several films and sliced a quarter of our remaining TV package and given us ESPN for free, which we'd asked to cancel.

I did wonder at the time we were informed the date would be 10th June that the right hand didn't know what the left was doing or saying, and given the BT Sports channels (which will be number 41 and 42 on your BT Vision box, two encrypted freeview channels currently used by Sky Sports 1 and Sky Sports 2 which will move for those of you with multicast exchanges to another number) seem to have no current confirmed starting date I don't think we'll see the end of Sky Sports on our box until they begin screening, and given 85% of their outgoings is European domestic football, the majority of which does not start until July/August, I don't think we'll lose it until then. This is just another one of many examples of the kind of cock-ups we frequently deal with from BT.

I've been challenging them frequently about updating the exchange in our area - three different people have said they will look into it and get back to me, as we really, really, really want to help you sir!! The last one of those was two and a bit weeks ago, I've heard nothing back from any of them.

I don't want to hold out any such hope and then be greatly disappointed but the internet signal has somewhat improved of late, it's only dropped out once or twice in the last three weeks or so and it is expected to do so from time to time, and I can often connect those with registered faults in the local area or weather conditions, so maybe, just maybe they have tackled the exchange problem, although why they wouldn't just ring us up and tell us that is beyond me! Then again if they do that they ultimately admit they knew the reason why we had been experiencing such problems in the last three years, and that could potentially make them liable so maybe they'll just hope we don't notice and go away.....

I am now reading though that the BT Sports channels will encompass ESPN UK which will be departing from the end of July 2013. Given that ESPN and Sky Sports come as the same package to us BT customers and, as we have discovered, cancelling one without the other is incredibly difficult, does that mean potentially we will be keeping Sky Sports until then?

This whole thing is a further mess. I would call them for the thousandth time but it is a complete waste, the amount of mis-information and, frankly, the lies we have had from them means I won't be wasting my time, or another penny for that matter, given if you want to speak to someone of vague understanding it is not a freephone number. The freephone number takes you to the call centre in India and that's a barrel of laughs!

< Message edited by Goodfella -- 10/6/2013 12:06:17 PM >


_____________________________

"It is the Shawshank Redemption! Just with more tunneling through shit and less fucking redemption."

If you can quote the rules, then you can obey them.


(in reply to Sexual Harassment Panda)
Post #: 33
RE: BT - Beyond a joke now - 10/6/2013 12:34:02 PM   
Your Funny Uncle


Posts: 11998
Joined: 14/11/2005
From: The Deepest Depths Of Joypad.....
The phone has now switched over, waiting on the Infinity Engineer coming on Wednesday to install my Broadband. Hopefully the hub will be here by then

_____________________________

Empires Top 100 Movie Characters of All Time! - VOTE NOW by clicking HERE

(in reply to Goodfella)
Post #: 34
RE: BT - Beyond a joke now - 10/6/2013 6:24:28 PM   
Goodfella


Posts: 17408
Joined: 30/9/2005
From: North Devon
Definitely chase it up first thing tomorrow, had this problem myself before with our second hub, due to the problems we'd been experienced they were supposed to deliver a new hub and then engineer was going to come out and install it to replace the old one, the engineer arrived on the Tuesday he was supposed to, despite numerous calls for the previous week we had yet to receive the new hub. Luckily he had several in his van and was able to install one of those, most BT engineers do but I wouldn't bank on it and the company that run the engineering side of the business, BT Openreach, are different from the company who order the hubs and set up your contract for the various services provide so expect poor communication and disagreements between the two and being told two different things by both.



_____________________________

"It is the Shawshank Redemption! Just with more tunneling through shit and less fucking redemption."

If you can quote the rules, then you can obey them.


(in reply to Your Funny Uncle)
Post #: 35
RE: BT - Beyond a joke now - 11/6/2013 6:49:07 PM   
Goodfella


Posts: 17408
Joined: 30/9/2005
From: North Devon
I still have Sky Sports 1 and 2 and I can find no information online about them switching the way it is distributed to customers from yesterday online, or despite several attempts to contact the company today, that to the point I am starting to wonder if they are trying to lull us into a false sense of security in a bid to get us to sign a new contract, that sounds quite mad I know but I am quite perplexed now given I have two emails and a letter here addressed to us stating we would no longer have the Sky Sports service from the 10th June, but would be charged until the end of July, when coincidentally the new BT Sports channels start airing.

Right hand doesn't know what the left is doing if you ask me.

Incompetence doesn't even come close to describing our various experiences with BT.

_____________________________

"It is the Shawshank Redemption! Just with more tunneling through shit and less fucking redemption."

If you can quote the rules, then you can obey them.


(in reply to Goodfella)
Post #: 36
RE: BT - Beyond a joke now - 25/6/2013 5:50:20 PM   
Goodfella


Posts: 17408
Joined: 30/9/2005
From: North Devon
quote:

IMPORTANT SERVICE CHANGES

Next week the way we delivery Sky Sports 1, Sky Sports 2 and ESPN channels will change. They will be delivered through BT Infinity, rather than through your TV aerial as previously.

This means the channels will stop because BT Infinity currently isn't avaliable in your neighbourhood. When it is, we will let you know right away.

From 1 August you'll get BT Sport 1 and BT Sport 1 on BT TV for free because you have BT Broadband and a current viewing card. You don't need to do anything. Just tune in to your TV guide from 1 August 2013. You'll also be able to watch BT Sport 1, BT Sport 2 and ESPN online using the BT Sport app or at btsport.com

If you haven't already, please call us on 0800 012 1741 and say 'Premium Sport Switchover' to one of our advisors to talk about your options


Now I don't think it'll come as any great surprise that I am quite angry at the moment. This was supposed to happen, first of all, on the 10th June and as per usual with BT's hell of minsinformation and chaos they're decision to, presumably, suspend the 'changeover' until now has given us false hope whilst they have failed to respond to our communications in the meantime.

We were also informed the issue with SS1, SS2 and ESPN in our local 'neighbourhood' had nothing to do with BT Infinity, but rather the exchange, none of that was relayed to us in any of the phone calls, emails and letters we have had. Their only since communication has been in the last 10 minutes with this message and then the three channels in question all deactivating, yet we have also been charged up until the middle of July!

Why, why, WHY can't we receive BT Infinity in our local 'neighbourhood'!? I do not live out in the sticks and this is the modern era of technology, presumably this has been the problem all along with the internet and TV signal too on these channels yet instead of addressing the problem, BT have cascaded their way through it with their usual rhetoric of lies, deflection and bullshit and have carried on billing people in the meantime for a service they couldn't properly provide and now when things have got a little tougher and they need to make room for their 'free-to-air' sports channels they've pulled the plug with very little notice whatsoever!

So much for treating customers equally and in fairness and for trying to provide the best possible service for loyal, long-serving customers. Tomorrow I will be reporting BT to Trading Standards and Watchdog for false advertising, customer manipulation and then I will be seeking legal action for a return of costs. I will then make it my social media duty to put any potential customer off joining BT by whatever means necessary.

At the end of the road with these useless cunts.

God save the poor soul who has to answer my phone call tomorrow morning.

_____________________________

"It is the Shawshank Redemption! Just with more tunneling through shit and less fucking redemption."

If you can quote the rules, then you can obey them.


(in reply to Goodfella)
Post #: 37
Page:   <<   < prev  1 [2]
All Forums >> [Film Forums] >> Knowledge Base >> RE: BT - Beyond a joke now Page: <<   < prev  1 [2]
Jump to:





New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


 
Movie News  |  Empire Blog  |  Movie Reviews  |  Future Films  |  Features  |  Video Interviews  |  Image Gallery  |  Competitions  |  Forum  |  Magazine  |  Resources
 
Forum Software © ASPPlayground.NET Advanced Edition 2.4.5 ANSI

0.063