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New subscriber - 13/9/2012 7:45:08 PM   
Andybloke

 

Posts: 3
Joined: 13/9/2012
Hi

I've just subscribedto the iPad edition and can't download the current issue, do I have to wait until the next issue is released before my subscription starts?

Thanks

Andy

< Message edited by Andybloke -- 13/9/2012 9:20:46 PM >
Post #: 1
RE: New subscriber - 14/9/2012 10:29:57 AM   
James Dyer


Posts: 746
Joined: 27/9/2005
Hi Andy,

I don't think so. It should work with the current issue. If it's misbehaving try uninstalling the app and reinstalling. That seems to solve most issues.



_____________________________

"Mrs Landingham, what's next?"

(in reply to Andybloke)
Post #: 2
RE: New subscriber - 14/9/2012 12:32:20 PM   
Andybloke

 

Posts: 3
Joined: 13/9/2012
Hi James.

I've already installed the app several times but I still can't download the current issue, the only option is to buy which then brings up a box asking me to pay 3.99.

I'd appreciate any other suggestions you have, as it is frustrating not being able to read the current issue.

Andy

(in reply to James Dyer)
Post #: 3
RE: New subscriber - 18/9/2012 11:22:41 PM   
eradumvelhinho

 

Posts: 1
Joined: 22/11/2005
In my case is the same thing. No option to download the current issue. Already removed the app twice.

(in reply to Andybloke)
Post #: 4
RE: New subscriber - 19/9/2012 7:09:28 PM   
greenbeard

 

Posts: 6
Joined: 16/9/2012
Same problem here, I actually opened another post in this subforum about it. Hope someone tells us soon how to fix it!

(in reply to eradumvelhinho)
Post #: 5
RE: New subscriber - 22/9/2012 12:14:33 PM   
spycatcher

 

Posts: 1
Joined: 1/7/2012
Same problem here in India. Have paid subscription a week back and the edition doesn't open.

(in reply to greenbeard)
Post #: 6
RE: New subscriber - 22/9/2012 9:17:30 PM   
uffe1

 

Posts: 1
Joined: 22/9/2012
Hi, I also have the same problem.


Update: 25th of september

Yesterday finally the download button showed up!! 5 days after subscription start and numerous remove and install of the empire app.
So a unprofessional analysis is that the bits and bytes travelling among all involved servers took a long time :-)



< Message edited by uffe1 -- 25/9/2012 7:52:06 AM >

(in reply to James Dyer)
Post #: 7
RE: New subscriber - 24/9/2012 7:36:34 AM   
Kermerter

 

Posts: 1
Joined: 24/9/2012
I have the same problem, installed and subscribed now I can't view the latest edition without it asking me to pay 3.99. I have uninstalled and reinstalled the app - please help, I don't want to have to ask for refund :(

(in reply to uffe1)
Post #: 8
RE: New subscriber - 25/9/2012 7:38:02 AM   
greenbeard

 

Posts: 6
Joined: 16/9/2012
hello everybody,

i have contacted itunes costumer service and they have'nt fixed my proble yet. we are stiill in contact. For the record, i bought the magazine for 4,99 and surprisingly, they charge you again. So be careful or you will be paying twice! On the other hand, i have posted three messages in these forums and i have mailed empire magazine and i have'nt received any answer so far. I think customer sevice should be faster. As I have the solution , i will post it. See you.

(in reply to Kermerter)
Post #: 9
RE: New subscriber - 27/9/2012 1:44:18 PM   
Andybloke

 

Posts: 3
Joined: 13/9/2012
As greenbeard said careful you don't end up paying for the magazine again as I did the same thing.

The iTunes email said the start date was the 15th of sept so I'm hoping the subscription will start with this month issue.
I'll try and download it when its released and let you know.

(in reply to greenbeard)
Post #: 10
RE: New subscriber - 30/9/2012 1:04:47 PM   
greenbeard

 

Posts: 6
Joined: 16/9/2012
itunes has refunded the money from anual suscription, as well as the october issue. I probably will sucribe to online edition rather than ipad version to avoid troubles. thank

(in reply to Andybloke)
Post #: 11
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