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Subscription Renewal - 1/9/2012 3:20:43 PM   


Posts: 2
Joined: 12/11/2011
Just tried to renew my subscription online for Empire and the Bauer Media site threw an error message, so I phoned the number on the screen, only to be told by the oik on the phone that they would take the payment in September for a renewal that didn't start until January! I must confess that I hung up and called back to make an inquiry about timings, which, I'm afraid, turned into a request to speak to the supervisor as I was deeply, deeply unimpressed with the girl I was speaking to and her (lack of) customer service skills.

Though I'm happy to say the supervisor was incredibly helpful and actually gave me the correct information - unlike either of her junior colleagues - Bauer have left me deeply suspicious of this whole subscription thing: until the supervisor was so competent, I was contemplating cancelling. Has anyone else had similar problems?
Post #: 1
RE: Subscription Renewal - 4/9/2012 10:23:55 AM   

Posts: 80
Joined: 18/12/2007
Sorry to hear that, could you PM me your name and address and I will get our fulfilment company to look into it to ensure that level of poor service doesn't happen again.

A while ago we had tasked our fulfilment company to up thier game customer services-wise, and there has been on the whole a great improvement, however from the experience that you have reported we may be back to square one and some of the staff may need some additional training.


Rob Singh
Empire Direct Marketing Manager

If you have a problem with your subscription call -
01858 438806 or email

(in reply to auntypathy)
Post #: 2
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