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Subscription Renewal - 1/9/2012 3:20:43 PM   
auntypathy

 

Posts: 2
Joined: 12/11/2011
Just tried to renew my subscription online for Empire and the Bauer Media site threw an error message, so I phoned the number on the screen, only to be told by the oik on the phone that they would take the payment in September for a renewal that didn't start until January! I must confess that I hung up and called back to make an inquiry about timings, which, I'm afraid, turned into a request to speak to the supervisor as I was deeply, deeply unimpressed with the girl I was speaking to and her (lack of) customer service skills.

Though I'm happy to say the supervisor was incredibly helpful and actually gave me the correct information - unlike either of her junior colleagues - Bauer have left me deeply suspicious of this whole subscription thing: until the supervisor was so competent, I was contemplating cancelling. Has anyone else had similar problems?
Post #: 1
RE: Subscription Renewal - 4/9/2012 10:23:55 AM   
Robsingh


Posts: 80
Joined: 18/12/2007
Sorry to hear that, could you PM me your name and address and I will get our fulfilment company to look into it to ensure that level of poor service doesn't happen again.

A while ago we had tasked our fulfilment company to up thier game customer services-wise, and there has been on the whole a great improvement, however from the experience that you have reported we may be back to square one and some of the staff may need some additional training.



_____________________________

Rob Singh
Empire Direct Marketing Manager

If you have a problem with your subscription call -
01858 438806 or email bauer@subscription.co.uk

(in reply to auntypathy)
Post #: 2
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