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RE: Marvel Graphic Novel Collection - 23/1/2012 7:17:14 PM   
Naweed_1


Posts: 1433
Joined: 7/1/2006
From: Birmingham
Does anybody know how long will it take in terms of months to complete all 60 books? im terrible at maths

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Post #: 121
RE: Marvel Graphic Novel Collection - 23/1/2012 7:20:08 PM   
Chojin


Posts: 4846
Joined: 29/6/2007
From: Bedfordshire
quote:

ORIGINAL: Vadersville

Post has just been and still nothing. Not getting off to a good start, are they? Knowing my luck when they finally do arrive I'll be missing the free gifts and I'll have that to moan about next. FML.


My dad just brought round a letter from his house:

"thanks for subscribing - here are your issues...............if you specified a different delivery address, your issues will follow"

So if I was still living at home i'd have 2+3......

Edit: and Naweed, it's 2.5 years.

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Post #: 122
RE: Marvel Graphic Novel Collection - 23/1/2012 7:22:24 PM   
Naweed_1


Posts: 1433
Joined: 7/1/2006
From: Birmingham
cheers 2.5 years damn thats ages ill be nearly 30 then, im gonna subscribe when my local shop stops selling them

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Post #: 123
RE: Marvel Graphic Novel Collection - 23/1/2012 8:10:08 PM   
Vadersville


Posts: 3086
Joined: 30/9/2005
Has anyone actually received their Issues 2 and 3 yet?

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Post #: 124
RE: Marvel Graphic Novel Collection - 25/1/2012 2:55:02 PM   
Vadersville


Posts: 3086
Joined: 30/9/2005
Still nothing. Tempted to email or ring them now. This is getting stupid.

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Post #: 125
RE: Marvel Graphic Novel Collection - 25/1/2012 3:05:33 PM   
Harry Tuttle


Posts: 7993
Joined: 12/11/2005
From: Sometime in the future.

quote:

ORIGINAL: Vadersville

Still nothing. Tempted to email or ring them now. This is getting stupid.


Good luck with emailing them. They just stonewalled me till my first issue arrived. I'm expecting issues 2 and 3 next week, if I don't get them then I'm cancelling my sub. I'm loathe to put any of my money in the pockets of a company with such seemingly poor customer service.

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Post #: 126
RE: Marvel Graphic Novel Collection - 25/1/2012 3:06:24 PM   
The Hooded Man


Posts: 2773
Joined: 12/7/2006
Vadersville I'm concerned about this too, they haven't even taken any money out of my account yet either. You can buy issue 3 in the shops now but subscribers have all but been forgotten about. Poor start to say the least, surely makes sense that subscribers would get theirs before the high street, now we're two issues behind already.

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Post #: 127
RE: Marvel Graphic Novel Collection - 25/1/2012 6:13:48 PM   
Chojin


Posts: 4846
Joined: 29/6/2007
From: Bedfordshire
quote:

ORIGINAL: The Hooded Man

Vadersville I'm concerned about this too, they haven't even taken any money out of my account yet either. You can buy issue 3 in the shops now but subscribers have all but been forgotten about. Poor start to say the least, surely makes sense that subscribers would get theirs before the high street, now we're two issues behind already.


I didn't realise that Issue 3 was out as well! how rubbish, I still also have yet to receive my issues 2+3.

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Post #: 128
RE: Marvel Graphic Novel Collection - 25/1/2012 6:23:06 PM   
elab49


Posts: 54589
Joined: 1/10/2005
Shouldn't you be happy you haven't been charged if the item hasn't been sent yet, though? 

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quote:

ORIGINAL: Deviation] LIKE AMERICA'S SWEETHEARTS TOO. IT MADE ME LAUGH A LOT AND THOUGHT IT WAS WITTY. ALSO I FEEL SLOWLY DYING INSIDE. I KEEP AGREEING WITH ELAB.


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Post #: 129
RE: Marvel Graphic Novel Collection - 25/1/2012 6:29:15 PM   
Chojin


Posts: 4846
Joined: 29/6/2007
From: Bedfordshire
I think i'd be happier with my issues. I could have walked into a shop and bought the two issues and had them day one rather than be sitting here with my thumb up my arse with naff all.

The only extras I would have gained from the subscription is the useless tat and hulk dvd (owned on blu ray already)

So just having the issues would make me happy as i've lost rather than gained by taking them up on their subscription offer......absolutely dire in my opinion, it's not about the money it's about the inconveience and the fact I could have just walked into a shop and bought them by now.

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Post #: 130
RE: Marvel Graphic Novel Collection - 25/1/2012 6:32:22 PM   
Dark Knight


Posts: 1752
Joined: 2/10/2005
From: Sedgley
quote:

ORIGINAL: The Hooded Man

Vadersville I'm concerned about this too, they haven't even taken any money out of my account yet either. You can buy issue 3 in the shops now but subscribers have all but been forgotten about. Poor start to say the least, surely makes sense that subscribers would get theirs before the high street, now we're two issues behind already.


This is correct - popped into my local Forbidden Planet today to pick up issue 3 (Iron Man: Extremis). I do not mean to gloat at all so forgive me if it comes across like that but I am SO glad that I didn't go down the subscription route. I was actaully on the phone on hold to them at one stage, but one of the reasons that I put down the phone and went via the comic shop for the order was the fact that I was put on hold for a huge ammount of time. I never even got to speak to anyone regarding my potential order.

It is truely shocking customer service and I feel for you guys.....

< Message edited by Dark Knight -- 25/1/2012 6:34:19 PM >


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Post #: 131
RE: Marvel Graphic Novel Collection - 25/1/2012 6:33:40 PM   
elab49


Posts: 54589
Joined: 1/10/2005
It's sounds a bit like they've massively underestimated the business they were going to do. Partworks normally have a fair idea what their subscription and attrition rate is going to be - this one they seem to have messed up. But the company has been around doing this for a while I think. 

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quote:

ORIGINAL: Deviation] LIKE AMERICA'S SWEETHEARTS TOO. IT MADE ME LAUGH A LOT AND THOUGHT IT WAS WITTY. ALSO I FEEL SLOWLY DYING INSIDE. I KEEP AGREEING WITH ELAB.


Annual Poll 2013 - All Lists Welcome

(in reply to Chojin)
Post #: 132
RE: Marvel Graphic Novel Collection - 25/1/2012 7:08:57 PM   
Vadersville


Posts: 3086
Joined: 30/9/2005
Partworks? I thought this was getting done by Hachette? I still think that the whole "underestimated the demand" line is a pitiful excuse. If that was the case then they could surely send out an email or letter to the subscribers letting them know of the delay but reassuring everyone that we will actually get our issues. The customer service so far has been apalling. Seriously considering cancelling my subscription already.

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Post #: 133
RE: Marvel Graphic Novel Collection... Finally! - 26/1/2012 10:46:49 AM   
Vadersville


Posts: 3086
Joined: 30/9/2005
Well today I finally received Issues 2 and 3 with my Incredible Hulk DVD.... but no mug. To be honest I'm not that bothered over the mug. I even already have Incredible Hulk on Blu-Ray (I'm giving the DVD to the missus) but I think its a bit crap that they've left out one of the advertised free gifts, especially when on the invoice included in the parcel its listed along with the rest. I can see other missing out on a few free gifts too. Still at least the graphic novels are still up to the same high standard as the first issue. 

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Post #: 134
RE: Marvel Graphic Novel Collection... Finally! - 26/1/2012 10:59:01 AM   
The Hooded Man


Posts: 2773
Joined: 12/7/2006
Well it does bode well Vadersville that finally they're out there at long last.

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Post #: 135
RE: Marvel Graphic Novel Collection... Finally! - 26/1/2012 11:39:48 AM   
Jaded_Parrot

 

Posts: 193
Joined: 8/5/2008
The other half said issue 3 landed in the post yesterday so they are getting out and not having to wait too long. I think the free stuff comes with us in issue 4 but we shall wait and see.

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Post #: 136
RE: Marvel Graphic Novel Collection... Finally! - 26/1/2012 11:46:01 AM   
Vadersville


Posts: 3086
Joined: 30/9/2005
Nope, in my confirmation letter it said that my first delivery will include Issues 3&4, the DVD and mug. Delivery 2 will include issues 4&5 and the bookends. Delivery 3 will include Issues 6&7 and the shoulder bag. Same as the flyer that came with Issue 1 in the shops. Heck, even the invoice in the parcel lists the mug as included...

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Post #: 137
RE: Marvel Graphic Novel Collection - 26/1/2012 3:02:47 PM   
petecriss8000

 

Posts: 619
Joined: 7/11/2006
quote:

ORIGINAL: Naweed_1

Does anybody know how long will it take in terms of months to complete all 60 books? im terrible at maths


The last volume should hit stands on April 2nd 2014, as per my calculation, if it keeps releasing on Wednesdays every fortnight.

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Post #: 138
RE: Marvel Graphic Novel Collection - 26/1/2012 3:25:10 PM   
elab49


Posts: 54589
Joined: 1/10/2005
quote:

ORIGINAL: Vadersville

Partworks? I thought this was getting done by Hachette? I still think that the whole "underestimated the demand" line is a pitiful excuse. If that was the case then they could surely send out an email or letter to the subscribers letting them know of the delay but reassuring everyone that we will actually get our issues. The customer service so far has been apalling. Seriously considering cancelling my subscription already.


Partworks isn't a name of a company - it's the product. These weekly/fortnightly/monthly things that come out every January and run for 2 years or so - quilting, building the titanic - or comic books.

And I didn't say their comms weren't bad - they probably collapsed because they were inadequate for the demand.

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quote:

ORIGINAL: Deviation] LIKE AMERICA'S SWEETHEARTS TOO. IT MADE ME LAUGH A LOT AND THOUGHT IT WAS WITTY. ALSO I FEEL SLOWLY DYING INSIDE. I KEEP AGREEING WITH ELAB.


Annual Poll 2013 - All Lists Welcome

(in reply to Vadersville)
Post #: 139
RE: Marvel Graphic Novel Collection - 26/1/2012 5:40:18 PM   
Chojin


Posts: 4846
Joined: 29/6/2007
From: Bedfordshire
Still not received mine but it might have to do with my change of address at the bank over the weekend. I'll have to contact them to change this but will do it from work - sod paying 10p a minute. I'll let my work foot the bill for that one. Will probably end up sorting it next week as tomorrow will be hectic at work.

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Post #: 140
RE: Marvel Graphic Novel Collection - 26/1/2012 7:09:09 PM   
djmarmite

 

Posts: 2
Joined: 19/1/2012
In the post today I got issue 2 issue 3 hulk DVD, but no pow mug, Gunna ring them tomorrow to find out where it as, as its listed on the invoice I got today

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Post #: 141
RE: Marvel Graphic Novel Collection - 27/1/2012 9:51:11 AM   
Vadersville


Posts: 3086
Joined: 30/9/2005
Let us know what happens. I had the exact same thing and am awaiting a response.

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Post #: 142
RE: Marvel Graphic Novel Collection - 27/1/2012 11:30:24 AM   
juanvasquez


Posts: 7626
Joined: 2/9/2006
From: The cupboard under the stairs
At least you've had a delivery!

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Post #: 143
RE: Marvel Graphic Novel Collection - 27/1/2012 5:33:14 PM   
Chojin


Posts: 4846
Joined: 29/6/2007
From: Bedfordshire
Yeah still nothing for me as well. I'll try phoning them next Monday to change my billing address and hopefully get through to a human (at the companys expense)

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Post #: 144
RE: Marvel Graphic Novel Collection - 30/1/2012 3:21:10 PM   
Harry Tuttle


Posts: 7993
Joined: 12/11/2005
From: Sometime in the future.
Has anybody who received Issue 1 received issues 2 and 3 yet?

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Post #: 145
RE: Marvel Graphic Novel Collection - 30/1/2012 5:50:00 PM   
Chojin


Posts: 4846
Joined: 29/6/2007
From: Bedfordshire
Seems I didn't need to call them - I received issues 2 and 3 today as well as.....

1 x POW mug smashed to bits in the box. The disappointing sound of broken china didn't sound very promising.
1 x Hulk DVD which i'll probably end up getting <50p for from CEX (I own the blu-ray)

Impressed with the 2nd and 3rd issues though, they look great.

Second Class post for both items though? no wonder they are taking so fucking long - cheap bastards.

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Post #: 146
RE: Marvel Graphic Novel Collection - 30/1/2012 8:53:02 PM   
Dark Knight


Posts: 1752
Joined: 2/10/2005
From: Sedgley
I was seriously impressed with Iron Man: Extremis. Hugely violent and very nicely drawn. You can really tell the influence it had on the movie.

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Post #: 147
RE: Marvel Graphic Novel Collection - 30/1/2012 9:45:42 PM   
Vadersville


Posts: 3086
Joined: 30/9/2005
quote:

ORIGINAL: Chojin

Seems I didn't need to call them - I received issues 2 and 3 today as well as.....

1 x POW mug smashed to bits in the box. The disappointing sound of broken china didn't sound very promising.
1 x Hulk DVD which i'll probably end up getting <50p for from CEX (I own the blu-ray)

Impressed with the 2nd and 3rd issues though, they look great.

Second Class post for both items though? no wonder they are taking so fucking long - cheap bastards.


Yeah, I too noticed the second class postage. Got my mug seperately today, intact unlike yours but I've since had a proper look at my Incredible Hulk DVD and the case is shattered. Had to change it for another before giving it to the missus (I too own the blu-ray). Have only started Dark Phoneix so far. I'm finding it hard to get into to be honest. I appreciate its an older comic so you have to take it as of its time but theres so much text on each page that sometimes I feel the panels are more like illustrations in a book than an actual comic. Still I'll stick with it and you can immediately see the influence this arc has had on several of the X-Men films.


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Post #: 148
RE: Marvel Graphic Novel Collection - 30/1/2012 10:21:01 PM   
ChickMagnet

 

Posts: 1765
Joined: 19/5/2008
From: Salford
Tell you what doesn't fill me with confidence - e-mail exchanges like this:


quote:

ORIGINAL: E-mails
Dear Chris

Thank you for your email, please accept my apologies for the delayed response.

Please be advised that issue number 2 will be "the dark phoenix".

Please note that we have no affiliation with the shops or newsagents. We have a different supplier; we are the mail ordering company and not the publishers. Please take the matter in question up with the respective store in question.

Please do not hesitate to contact us should you require further assistance.

Yours sincerely,

JJ Swanepoel
Customer Care

Please advise if any of your personal details have changed recently, such as contact numbers, address details or e-mail address. Should one or more of these details not have been provided previously, please add them to your next e-mail. This will ensure that we can contact you efficiently in future.
---- Original Message ----
From:
To: marvelcollection@jacklinservice.com
Sent: 11 January 2012 07:21:31 PM
Subject: Email from www.graphicnovelcollection.com website

Name: Chris Pattison
Message: Hi there, I recently picked up the first issue of this collection in my local store and am keen to get the whole collection. Whilst in Town yesterday I asked my local Smiths when issue 2 (Dark Phoenix) was out and they said that it\'d be next week, however people I know in different parts of the country have already bought them in stores. Out of interest when is issue 2 out and if I was to subscribe and request part 2 as my first issue would that be Dark Phoenix?

Thanks,

Chris



Yeah, they REALLY read my e-mail huh?

(in reply to Vadersville)
Post #: 149
RE: Marvel Graphic Novel Collection - 30/1/2012 10:28:02 PM   
Darth Marenghi

 

Posts: 3213
Joined: 10/10/2010
From: Manchester

quote:

ORIGINAL: Vadersville

Have only started Dark Phoneix so far. I'm finding it hard to get into to be honest. I appreciate its an older comic so you have to take it as of its time but theres so much text on each page that sometimes I feel the panels are more like illustrations in a book than an actual comic. Still I'll stick with it and you can immediately see the influence this arc has had on several of the X-Men films.



Yeah, X-Men 3 would have been an adaptation of this if Singer had stayed on board. Ah, what might been...

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Post #: 150
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