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RE: iPad edition & newsstand

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RE: iPad edition & newsstand - 20/10/2011 9:53:21 AM   
mrapollo

 

Posts: 4
Joined: 22/2/2008
Yes, is exactly the same issue for me. Have subscribed but it doesn't seem to recognise that I have, still offering me the Subscribe and Buy buttons. Also have the 'restore purchases failed' issue too.

(in reply to James Dyer)
Post #: 31
RE: iPad edition & newsstand - 20/10/2011 10:18:35 AM   
jmyjazz

 

Posts: 2
Joined: 20/10/2011
Same problem as everyone else. Subscribed for 6 months and no noticeable change/recognition of the subscription in the app. Recieved subscription confirmation email and receipt from Apple. Restoring purchases does nothing, not seeing the error messages some others are.

(in reply to James Dyer)
Post #: 32
RE: iPad edition & newsstand - 20/10/2011 12:11:36 PM   
giallomovie

 

Posts: 58
Joined: 2/7/2011
Where is the subscription button anyway! I already updated to newstand.

(in reply to jmyjazz)
Post #: 33
RE: iPad edition & newsstand - 20/10/2011 1:59:36 PM   
Captain Luxury

 

Posts: 1
Joined: 20/10/2011
Yep, am having exactly the same 'user experience'; subscribed for 6 months and the app/newstand doesn't download the current issue. Have received confirmation email saying the funds have been paid and the subscription has started, but it doesn't say which issue - reasonable to assume the current issue, but it's still asking me to buy or subscribe.

(in reply to giallomovie)
Post #: 34
RE: iPad edition & newsstand - 20/10/2011 2:01:27 PM   
James Dyer


Posts: 716
Joined: 27/9/2005
I'm on it but getting answers from Adobe is very much a blood/stone situation. Not least of all because they're on bloody LA time.

_____________________________

"Mrs Landingham, what's next?"

(in reply to Captain Luxury)
Post #: 35
RE: iPad edition & newsstand - 20/10/2011 2:50:17 PM   
X4r17wN

 

Posts: 1
Joined: 20/10/2011
Hi there!
Unfortunately I have the same problem. Bought a 6month subscription this morning and I am unable to download a single issue. The only option i get is either to buy or to subscribe (something that i already have don). Tried to delete the app and reinstalled it, still comes up with "restoring purchases failed". I have received a confirmation email from apple saying that I have successfully bought the subscription.
Have you got any clue on when this problem will be resolved?

Thanks,
Hariton.

(in reply to James Dyer)
Post #: 36
RE: iPad edition & newsstand - 20/10/2011 4:21:46 PM   
rawky


Posts: 2
Joined: 19/10/2011

quote:

ORIGINAL: csrogue

Same issue as those above. When you go into the empire app in newsstand and click subscription it processes and then gives an error message about trying to update later. You then receive an email saying subscription was successfull, but the magazine never downloads.

It doesnt look as if the app ever tries to download the magazine.

If you click on restore purchased you get the error. "Restore Purchases Failed".

Dissapointed I cant read the mag now I've subscribed, hopefully you can get this all sorted out soon.


Exact the same problem I have.

(in reply to csrogue)
Post #: 37
RE: iPad edition & newsstand - 20/10/2011 6:51:05 PM   
Sykokaj

 

Posts: 2
Joined: 29/12/2005
Same here. Guess its at bug in the app. Hope to get it fixed soon, As I really want to read the latest issue.

(in reply to rawky)
Post #: 38
RE: iPad edition & newsstand - 20/10/2011 8:40:21 PM   
grrargh

 

Posts: 5
Joined: 20/10/2011
I have been checking here since the app was updated for newsstand/subscriptions, and thus since I purchased a subscription. I'm disappointed at the lack of update since 2PM today on the current issue. I also have submitted an email to the only contact email address given for this app (empire@bauermedia.co.uk) and have as of yet received no reply or acknowledgement. Just in case it sees a response here, see below content of my mail:

"Hi,

I waited for this month's issue until Empire's app was updated for newsstand as it said it would be on the forums. However I have now purchased a subscription but am unable to download the latest issue. I got a message immediately on purchase that the subscription purchase was successful (i.e. you get my money) but that my library did not get updated (i.e. I do not get my magazine).

I have updated the library several times, reinstalled the app, even answered yes to restoring all my previous purchases (which failed).

I just want to read this month's issue before the next one is released. Especially given the I have now paid for it.

Regards"

I was wondering... Exactly how do I go about getting a refund?

(in reply to Sykokaj)
Post #: 39
RE: iPad edition & newsstand - 20/10/2011 9:53:22 PM   
jmyjazz

 

Posts: 2
Joined: 20/10/2011
I would say the best way to get a refund is through Apple at http://expresslane.apple.com . If the resolution to this relies on Adobe it could be some time coming.

(in reply to grrargh)
Post #: 40
RE: iPad edition & newsstand - 20/10/2011 11:16:46 PM   
James Dyer


Posts: 716
Joined: 27/9/2005
It's fixed, it's fixed. A thousand apologies to all of you. Basically, Adobe needed us to provide them with a special serial number generated by Apple so that the subs would be recognized by the issue download server. Quite why they hadn't mentioned it before now is beyond me but there you have it. Anyway, they've now integrated the number so all of you should be good to go! Any further problems please let me know, either on here or via e-mail.

James

_____________________________

"Mrs Landingham, what's next?"

(in reply to csrogue)
Post #: 41
RE: iPad edition & newsstand - 21/10/2011 12:42:49 AM   
jmebaby25

 

Posts: 245
Joined: 28/6/2006
From: Manchester
 Hi James,

Any news on when print subscribers will be able to download the ipad editions for free (and how will we go about doing that?)

Thanks

_____________________________

I make the world wide web a little prettier.
www.hoylandwebdesign.com

(in reply to James Dyer)
Post #: 42
RE: iPad edition & newsstand - 21/10/2011 6:50:53 AM   
James Dyer


Posts: 716
Joined: 27/9/2005
Regarding mag subscribers, the IT bods are estimating 3-4 weeks at this point.

_____________________________

"Mrs Landingham, what's next?"

(in reply to jmebaby25)
Post #: 43
RE: iPad edition & newsstand - 21/10/2011 7:03:08 AM   
Sykokaj

 

Posts: 2
Joined: 29/12/2005
Thank you, seems to be working just fine.

(in reply to James Dyer)
Post #: 44
RE: iPad edition & newsstand - 21/10/2011 10:16:41 AM   
mrapollo

 

Posts: 4
Joined: 22/2/2008
Thanks for fixing the app! Reading Dragon Tattoo issue now on it.

(in reply to James Dyer)
Post #: 45
RE: iPad edition & newsstand - 21/10/2011 10:53:42 AM   
grrargh

 

Posts: 5
Joined: 20/10/2011
Great, I'm now able to download the latest issue :)

Now, how do I enable background downloading. Shouldn't it just work?

(in reply to mrapollo)
Post #: 46
RE: iPad edition & newsstand - 21/10/2011 11:06:29 AM   
grrargh

 

Posts: 5
Joined: 20/10/2011
Sorry, my post above should have been in reply to James Dyer.

(in reply to James Dyer)
Post #: 47
RE: iPad edition & newsstand - 21/10/2011 1:00:23 PM   
jmebaby25

 

Posts: 245
Joined: 28/6/2006
From: Manchester
quote:

ORIGINAL: James Dyer

Regarding mag subscribers, the IT bods are estimating 3-4 weeks at this point.


Great news - thanks for keeping us all updated. Much appreciated.

_____________________________

I make the world wide web a little prettier.
www.hoylandwebdesign.com

(in reply to James Dyer)
Post #: 48
RE: iPad edition & newsstand - 21/10/2011 1:54:57 PM   
Tosh

 

Posts: 124
Joined: 14/10/2005

quote:

ORIGINAL: James Dyer

Regarding mag subscribers, the IT bods are estimating 3-4 weeks at this point.


Get in!!

(in reply to James Dyer)
Post #: 49
RE: iPad edition & newsstand - 21/10/2011 1:55:16 PM   
Tosh

 

Posts: 124
Joined: 14/10/2005

quote:

ORIGINAL: James Dyer

Regarding mag subscribers, the IT bods are estimating 3-4 weeks at this point.


Get in! great news. Thanks for the update.

(in reply to James Dyer)
Post #: 50
RE: iPad edition & newsstand - 22/10/2011 1:21:03 AM   
Rossman


Posts: 27
Joined: 30/9/2005

quote:

ORIGINAL: James Dyer

It's fixed, it's fixed. A thousand apologies to all of you. Basically, Adobe needed us to provide them with a special serial number generated by Apple so that the subs would be recognized by the issue download server. Quite why they hadn't mentioned it before now is beyond me but there you have it. Anyway, they've now integrated the number so all of you should be good to go! Any further problems please let me know, either on here or via e-mail.

James


Great stuff, thanks for getting this sorted James - Top Man!

(in reply to James Dyer)
Post #: 51
RE: iPad edition & newsstand - 14/11/2011 2:40:37 PM   
Tosh

 

Posts: 124
Joined: 14/10/2005
any update as to when the magazine subscriptions will allow the Ipad edition too?

(in reply to Rossman)
Post #: 52
RE: iPad edition & newsstand - 18/11/2011 8:57:20 AM   
_thecrazy88

 

Posts: 2
Joined: 18/11/2011
Will the newsstand edition of Empire be coming to the iPhone?

(in reply to csrogue)
Post #: 53
RE: iPad edition & newsstand - 18/11/2011 12:57:35 PM   
James Dyer


Posts: 716
Joined: 27/9/2005

quote:

ORIGINAL: _thecrazy88

Will the newsstand edition of Empire be coming to the iPhone?



No, I'm afraid not. The screen is far too small and the Adobe reader isn't compatible.

_____________________________

"Mrs Landingham, what's next?"

(in reply to _thecrazy88)
Post #: 54
RE: iPad edition & newsstand - 18/11/2011 1:12:35 PM   
_thecrazy88

 

Posts: 2
Joined: 18/11/2011
Thats a shame as other competitor magazines are available and the reading works fine on the smaller screen.

I hope it is something you would consider.

(in reply to csrogue)
Post #: 55
RE: iPad edition & newsstand - 18/11/2011 1:38:24 PM   
James Dyer


Posts: 716
Joined: 27/9/2005
It's not down to us, unfortunatley. None of the mags that use the Adobe reader are able to publish on the iPhone.

_____________________________

"Mrs Landingham, what's next?"

(in reply to _thecrazy88)
Post #: 56
RE: iPad edition & newsstand - 21/11/2011 6:46:31 PM   
mark.galloway

 

Posts: 4
Joined: 17/10/2011
Hello James, just wondering if there's any news on print subscribers being able to get the iPad edition for free? I only ask as we're at the 3-4 week timespan you mentioned in one of your previous posts. Loving the latest Bane-themed mag btw.

(in reply to James Dyer)
Post #: 57
RE: iPad edition & newsstand - 27/11/2011 6:14:32 PM   
Dougal

 

Posts: 25
Joined: 30/9/2005

quote:

ORIGINAL: mark.galloway

Hello James, just wondering if there's any news on print subscribers being able to get the iPad edition for free? I only ask as we're at the 3-4 week timespan you mentioned in one of your previous posts. Loving the latest Bane-themed mag btw.


I am guessing, since James has gone quiet and since a £3.99 for years sub has appeared, that Bauer have problems with their database still. That and the management of the iPhone app doesn't augur well.....

(in reply to mark.galloway)
Post #: 58
RE: iPad edition & newsstand - 30/11/2011 9:35:48 PM   
Dougal

 

Posts: 25
Joined: 30/9/2005

quote:

ORIGINAL: Dougal


quote:

ORIGINAL: mark.galloway

Hello James, just wondering if there's any news on print subscribers being able to get the iPad edition for free? I only ask as we're at the 3-4 week timespan you mentioned in one of your previous posts. Loving the latest Bane-themed mag btw.


I am guessing, since James has gone quiet and since a £3.99 for years sub has appeared, that Bauer have problems with their database still. That and the management of the iPhone app doesn't augur well.....


Having drawn the £3.99 option to Bauer'scattention, it's now been withdrawn.

(in reply to Dougal)
Post #: 59
RE: iPad edition & newsstand - 1/12/2011 11:41:12 AM   
James Dyer


Posts: 716
Joined: 27/9/2005
Sorry, forgot to post in here. The £3.99 was a monly subscription (it just auto purchases individual issues this month) but it said 1 year above it. Anyone who bought it (I think there was only 1) will just have the monthly sub. We're resubmitting the app to make the 1 year one appear properly!

_____________________________

"Mrs Landingham, what's next?"

(in reply to Dougal)
Post #: 60
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