directorscut
Posts: 9862
Joined: 30/9/2005
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quote:
ORIGINAL: DONOVAN KURTWOOD They're a mixed bag to be honest, although this is fairly well documented. Sounds like you've had a couple of lucky experiences with them. I had an excellent experience with them recently, so cannot claim that they are all bad, and in the wake of other retail giants going down the pan, they may be 'bucking their ideas up'. However it must be said that they do have a reputation for not sending items out for aaaaaages after you order, sending out used stock, charging you twice for one item, and also for having the worst customer service ever (particularly if you need to return something) I use zavvi quite a lot as I'm not really bothered about how quickly something arrives and they generally have the best prices. The biggest problem I've had with zavvi is the amount of packages that go missing, however I put this down to Irish mail being shit. When I have contacted customer services about this I've had no problem with getting a replacement copy or refund. So I would rate their customer service as excellent.
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