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RE: I am pissed off because... - 13/7/2012 12:06:38 AM   
Spaldron


Posts: 10487
Joined: 6/10/2006
From: Chair

quote:

ORIGINAL: SWOTBM


quote:

ORIGINAL: Spaldron

Went to the Vodafone shop today to look into getting a new smartphone. There were a couple of customers in front of me so I assumed I'd just hang around till one of the staff were free, ended up waiting for half an hour with zero acknowledgement from the staff, not even a "sorry for the wait we'll be right over". Instead they were busy yapping small talk to the other customers. By the time it reached ten to eight I said "fuck this" and left.

Fucking fat inbred motherfunsters, what happened to customer service?


Well I'm sure the customers in front of you thought they received good customer service


Fuck them and their iPhone 4S'!

_____________________________

And I heard a voice in the midst of the four beasts
And I looked and behold, a pale horse
And his name that sat on him was Death
And Hell followed with him.

(in reply to SWOTBM)
Post #: 8041
RE: I am pissed off because... - 13/7/2012 12:10:02 AM   
NinjaShortbread212


Posts: 4542
Joined: 26/4/2011
From: Edinburger, Scottyland
quote:

ORIGINAL: Spaldron

Went to the Vodafone shop today to look into getting a new smartphone. There were a couple of customers in front of me so I assumed I'd just hang around till one of the staff were free, ended up waiting for half an hour with zero acknowledgement from the staff, not even a "sorry for the wait we'll be right over". Instead they were busy yapping small talk to the other customers. By the time it reached ten to eight I said "fuck this" and left.

Fucking fat inbred motherfunsters, what happened to customer service?



I'm sure if it wasn't for me pointing out that;

1). They hadn't even acknowledged you and
2). The shop was closing in 15, you'd have still been standing there.


_____________________________

Art

(in reply to Spaldron)
Post #: 8042
RE: I am pissed off because... - 13/7/2012 12:19:18 AM   
Rgirvan44


Posts: 18905
Joined: 10/3/2006
From: Punishment Park
Maybe someone should have come over to you, but it would be unlikely they could have processed a sale from you within 15mins. I got a new phone last month and it took half an hour. Sounds like there was a decsion to get the sales they had going done and dusted within the time.

But someone should have said they wouldn't have time to do it.

_____________________________

It is a far, far better thing that I do, than I have ever done; it is a far, far better rest that I go to, than I have ever known.


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Post #: 8043
RE: I am pissed off because... - 13/7/2012 12:24:01 AM   
paul_ie86


Posts: 11207
Joined: 4/1/2007
From: Chelsea Hotel #2
iPhone 4S? I thought you hated Apple.

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Post #: 8044
RE: I am pissed off because... - 13/7/2012 12:24:16 AM   
NinjaShortbread212


Posts: 4542
Joined: 26/4/2011
From: Edinburger, Scottyland
Yeah, we were there for longer than half an hour and went in and out about three different times. Not once were we acknowledged. I think the Vodaphone store at the Fort is better TBH, I got my S3 there and got seen immediately also.

_____________________________

Art

(in reply to Rgirvan44)
Post #: 8045
RE: I am pissed off because... - 13/7/2012 12:35:31 AM   
Spaldron


Posts: 10487
Joined: 6/10/2006
From: Chair

quote:

ORIGINAL: paul_ie86

iPhone 4S? I thought you hated Apple.


Nah that's what the customers in front were buying, both of them!

_____________________________

And I heard a voice in the midst of the four beasts
And I looked and behold, a pale horse
And his name that sat on him was Death
And Hell followed with him.

(in reply to paul_ie86)
Post #: 8046
RE: I am pissed off because... - 13/7/2012 12:42:50 AM   
paul_ie86


Posts: 11207
Joined: 4/1/2007
From: Chelsea Hotel #2
Oh. I ordered mine from 3's website and am waiting for it to get here.

< Message edited by paul_ie86 -- 13/7/2012 12:50:37 AM >


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Post #: 8047
RE: I am pissed off because... - 13/7/2012 8:33:57 AM   
gingerdaniel


Posts: 2127
Joined: 27/5/2006
From: Usually the couch
A customer in Peterboroughs' server has blown up. So I had to get up at 5 to drive up here to swap it out with my spare. I'm currently in the services. 10 mins away. Knackered. At least my manager said he'll be on call this weekend.

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Post #: 8048
RE: I am pissed off because... - 13/7/2012 8:43:44 AM   
sanchia


Posts: 16727
Joined: 3/1/2006
From: Norwich

quote:

ORIGINAL: elab49

quote:

ORIGINAL: homersimpson_esq

quote:

ORIGINAL: elab49

Or perhaps your doctor could give you a walking stick - not only does it sound like it could be useful, it's a remarkably useful prop to use against numpties being gits in the office. It makes it more real.



If you do get one, you must never be clean-shaven, never smile, and always be a lovable bastard to everyone.



*fervently hopes ligament in knee doesn't give out again *



Learn some Cane Fu, that'll show 'em.

_____________________________

Nothing to see here.



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Post #: 8049
RE: I am pissed off because... - 13/7/2012 8:59:22 AM   
talpacino


Posts: 3627
Joined: 15/11/2005
From: The Royal County

quote:

ORIGINAL: Spaldron

Went to the Vodafone shop today to look into getting a new smartphone. There were a couple of customers in front of me so I assumed I'd just hang around till one of the staff were free, ended up waiting for half an hour with zero acknowledgement from the staff, not even a "sorry for the wait we'll be right over". Instead they were busy yapping small talk to the other customers. By the time it reached ten to eight I said "fuck this" and left.

Fucking fat inbred motherfunsters, what happened to customer service?

Must be the look of you. Did you not straighten your hair yesterday?

_____________________________

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It's a different film. It's a very different film! It's a different shark!

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(in reply to Spaldron)
Post #: 8050
RE: I am pissed off because... - 13/7/2012 11:53:51 AM   
indysgill


Posts: 5042
Joined: 30/9/2005
From: relic hunting
I having to clear away the dead fox cub that had been run over last night from my garden, pissed because it died more than the cleaning up.
It was in the road last night and i think the parent bought into our garden for some reason, maybe they thought it was still ok?

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Post #: 8051
RE: I am pissed off because... - 13/7/2012 11:58:03 AM   
Harry Tuttle


Posts: 7533
Joined: 12/11/2005
From: Sometime in the future.
quote:

ORIGINAL: talpacino


quote:

ORIGINAL: Spaldron

Went to the Vodafone shop today to look into getting a new smartphone. There were a couple of customers in front of me so I assumed I'd just hang around till one of the staff were free, ended up waiting for half an hour with zero acknowledgement from the staff, not even a "sorry for the wait we'll be right over". Instead they were busy yapping small talk to the other customers. By the time it reached ten to eight I said "fuck this" and left.

Fucking fat inbred motherfunsters, what happened to customer service?

Must be the look of you. Did you not straighten your hair yesterday?




_____________________________

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Your knowledge of scientific biological transmogrification is only outmatched by your zest for kung-fu treachery!

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Post #: 8052
RE: I am pissed off because... - 13/7/2012 12:28:58 PM   
elab49


Posts: 51645
Joined: 1/10/2005
Missing a memory stick I haven't backed up since May. Most of it's on one or other PC/laptop but I'm still panicking at what might be. And I am an idiot. 

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Films watched 2012

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Post #: 8053
RE: I am pissed off because... - 13/7/2012 2:36:15 PM   
Spaldron


Posts: 10487
Joined: 6/10/2006
From: Chair

quote:

ORIGINAL: Harry Tuttle

quote:

ORIGINAL: talpacino


quote:

ORIGINAL: Spaldron

Went to the Vodafone shop today to look into getting a new smartphone. There were a couple of customers in front of me so I assumed I'd just hang around till one of the staff were free, ended up waiting for half an hour with zero acknowledgement from the staff, not even a "sorry for the wait we'll be right over". Instead they were busy yapping small talk to the other customers. By the time it reached ten to eight I said "fuck this" and left.

Fucking fat inbred motherfunsters, what happened to customer service?

Must be the look of you. Did you not straighten your hair yesterday?





Bwahahahahahahahaaaaaa....



....oh.

_____________________________

And I heard a voice in the midst of the four beasts
And I looked and behold, a pale horse
And his name that sat on him was Death
And Hell followed with him.

(in reply to Harry Tuttle)
Post #: 8054
RE: I am pissed off because... - 13/7/2012 3:29:41 PM   
steffols


Posts: 7622
Joined: 3/10/2005
From: Jungleland
You were there 15 minutes before they closed? It's undestandable that they didn't want to open up a sale when they're probably working with a skeleton staff and are attempting to get people out of the shop. Can't you go during the day when they will be better staffed and more enthusiastic to make sales?

_____________________________

It's midnight in Manhattan, this is no time to get cute, it's a mad dog's promenade,
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(in reply to Spaldron)
Post #: 8055
RE: I am pissed off because... - 13/7/2012 3:36:12 PM   
Spaldron


Posts: 10487
Joined: 6/10/2006
From: Chair

quote:

ORIGINAL: steffols

You were there 15 minutes before they closed? It's undestandable that they didn't want to open up a sale when they're probably working with a skeleton staff and are attempting to get people out of the shop. Can't you go during the day when they will be better staffed and more enthusiastic to make sales?


No I was there nearly an hour before they closed and waited there till ten to. And regardless of what time I arrive if the shops open then the staff have an obligation to serve the customer. I know this having had over ten years in retail.

_____________________________

And I heard a voice in the midst of the four beasts
And I looked and behold, a pale horse
And his name that sat on him was Death
And Hell followed with him.

(in reply to steffols)
Post #: 8056
RE: I am pissed off because... - 13/7/2012 3:52:08 PM   
steffols


Posts: 7622
Joined: 3/10/2005
From: Jungleland

quote:

ORIGINAL: Spaldron


quote:

ORIGINAL: steffols

You were there 15 minutes before they closed? It's undestandable that they didn't want to open up a sale when they're probably working with a skeleton staff and are attempting to get people out of the shop. Can't you go during the day when they will be better staffed and more enthusiastic to make sales?


No I was there nearly an hour before they closed and waited there till ten to. And regardless of what time I arrive if the shops open then the staff have an obligation to serve the customer. I know this having had over ten years in retail.


Thats fair enough but in my lowly experience as a Customer Service Desk Assistant, an hour before the shop shuts is used primarily to close the shop down. Like shutting and cashing tills, cleaning and tidying etc and not spending a good half hour talking to customers.

I've only worked in Carphone Warehouse for one Christmas though, so I don't know how phone shops operate properly.

_____________________________

It's midnight in Manhattan, this is no time to get cute, it's a mad dog's promenade,
So walk tall, or baby don't walk at all.

(in reply to Spaldron)
Post #: 8057
RE: I am pissed off because... - 13/7/2012 6:13:49 PM   
DancingClown


Posts: 3589
Joined: 8/1/2006
From: The Lot
Only a week back at work after maternity leave and my wife is already being bullied by that cunt of a headteacher and her new deputy who - surprise, surprise - just happens to be her ex-colleague from another school. They held a meeting during which they humiliated her in front of her department and other assistant deputies. They want my wife and her second in department out of their jobs, despite my wide being an excelent teacher and has the results to prove it. There's an agenda here and it stinks. My wife does not deserve this shit and is at a loss how to handle it.

I'm so pissed off I want to break many things. I want to find this arsehole deputy and slit his throat. I want to find this old bullying crone of a headteacher and kick her in the cunt. Apologies for the crudity but my fingers are shaking as I type this.

FUCKING CUNTING CUNTS!

_____________________________

Astronomic Tune Boy

'The town knew darkness, and darkness was enough.'

"Storm just bleeewwww me away..."

(in reply to steffols)
Post #: 8058
RE: I am pissed off because... - 14/7/2012 12:16:30 PM   
darthbane


Posts: 5739
Joined: 27/10/2005
From: Twelve parsecs outside the Rishi maze

quote:

ORIGINAL: DancingClown

Only a week back at work after maternity leave and my wife is already being bullied by that cunt of a headteacher and her new deputy who - surprise, surprise - just happens to be her ex-colleague from another school. They held a meeting during which they humiliated her in front of her department and other assistant deputies. They want my wife and her second in department out of their jobs, despite my wide being an excelent teacher and has the results to prove it. There's an agenda here and it stinks. My wife does not deserve this shit and is at a loss how to handle it.

I'm so pissed off I want to break many things. I want to find this arsehole deputy and slit his throat. I want to find this old bullying crone of a headteacher and kick her in the cunt. Apologies for the crudity but my fingers are shaking as I type this.

FUCKING CUNTING CUNTS!


That sounds awful, it really does.
Does your wife fight back when confronted in these meetings? As she is in the right and has the results showing that she's a good teacher, argue with the head. Now I no that's that's easier said than done, believe me I do, but no one would stand for being bullied in their hone and same goes for the workplace. It's hard to fight with someone over you in work, but if that person is wrong or just an arse then they need to be put to rights. If this sort of thing happens in front of others, she should question it, in front of these same people. Use terms like bullying, make everyone aware of what is going on, involve everyone.
As I say its easy for me to sit here and say this, I'm not in your wife's shoes, but I have worked for dickheads in the past and calling them on there behavior was the best thing I did.
Good luck to your wife and I hope it gets sorted


_____________________________

"You're not safe here. No one is" Batman - Arkham City

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(in reply to DancingClown)
Post #: 8059
RE: I am pissed off because... - 14/7/2012 12:40:02 PM   
darthbane


Posts: 5739
Joined: 27/10/2005
From: Twelve parsecs outside the Rishi maze
I've come into work this weekend to earn money for my holidays in August. I had a big job to get on with and my boss has supplied all the materials, but I've started today only to find important bits of gear missing for each and every part of the job I've got to do. What I can get on with doesn't cover 2 days. I don't want to go home as I want the money, but I can't justify staying given the amount I can get on with. My boss had told me, "any problems, give me a call". I've tried and his phone is off

_____________________________

"You're not safe here. No one is" Batman - Arkham City

http://www.invelos.com/dvdcollection.aspx/darthbane

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Post #: 8060
RE: I am pissed off because... - 15/7/2012 8:43:40 AM   
DancingClown


Posts: 3589
Joined: 8/1/2006
From: The Lot

quote:

ORIGINAL: darthbane


quote:

ORIGINAL: DancingClown

Only a week back at work after maternity leave and my wife is already being bullied by that cunt of a headteacher and her new deputy who - surprise, surprise - just happens to be her ex-colleague from another school. They held a meeting during which they humiliated her in front of her department and other assistant deputies. They want my wife and her second in department out of their jobs, despite my wide being an excelent teacher and has the results to prove it. There's an agenda here and it stinks. My wife does not deserve this shit and is at a loss how to handle it.

I'm so pissed off I want to break many things. I want to find this arsehole deputy and slit his throat. I want to find this old bullying crone of a headteacher and kick her in the cunt. Apologies for the crudity but my fingers are shaking as I type this.

FUCKING CUNTING CUNTS!


That sounds awful, it really does.
Does your wife fight back when confronted in these meetings? As she is in the right and has the results showing that she's a good teacher, argue with the head. Now I no that's that's easier said than done, believe me I do, but no one would stand for being bullied in their hone and same goes for the workplace. It's hard to fight with someone over you in work, but if that person is wrong or just an arse then they need to be put to rights. If this sort of thing happens in front of others, she should question it, in front of these same people. Use terms like bullying, make everyone aware of what is going on, involve everyone.
As I say its easy for me to sit here and say this, I'm not in your wife's shoes, but I have worked for dickheads in the past and calling them on there behavior was the best thing I did.
Good luck to your wife and I hope it gets sorted



Cheers, darth, and I understand what you're saying. Essentially this meeting was another ambush and this new head and her deputy - who mysteriously seemed to be in line for the job before there were any other applicants - are the kind of people who simply won't let others talk, especially when they're trying to defend themselves. And we've seen a pattern of consequence here, whereby anybody who does question them becomes a target. My wife was pretty much shocked into submission. Problem is there are all kinds of ways with which a bullying head or deputy-head can make life exceptionally hell for their staff, especially if they're a head of department. Life at work could get even more unbearable and at my wife's school there has already been a mass exodus of teachers who have either fled for their lives, been signed off for stress, or simply coerced out of their jobs by having their spirits crushed. Not a pleasant situation at all.

She's now determined to suck it up. She has contacts with her union for advice and has the support of her department. Attempting to file a grievance with the LEA can be very costly, both financially and career-wise if said grievance fails. She will be looking around for other jobs so there's the understanding that she shouldn't rock the boat until she knows she has a definite way out, especially as she would have to give a fair bit of notice.

At least the summer holidays are coming up, during which she can take stock. I know that deep down she can handle this because she's strong but when your partner/loved one comes home in floods you get the urge to kill.

_____________________________

Astronomic Tune Boy

'The town knew darkness, and darkness was enough.'

"Storm just bleeewwww me away..."

(in reply to darthbane)
Post #: 8061
RE: I am pissed off because... - 15/7/2012 8:49:18 AM   
sanchia


Posts: 16727
Joined: 3/1/2006
From: Norwich
Is she keeping a record of meeting/recording meetings? A very useful tool if it does continue and reach a point whereby the actions of others are having serious repercussions on her career through no fault of her own. A cheap Dictaphone can be a useful tool, and even making a show of starting the machine can sometimes make people think about their actions. A friend of mine was in a situation where they were having managerial problems and did this and whenever they started recording the meeting when completely different and was far more constructive as a result.

< Message edited by sanchia -- 15/7/2012 8:52:15 AM >


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Nothing to see here.



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Post #: 8062
RE: I am pissed off because... - 15/7/2012 1:16:53 PM   
Valanya


Posts: 1365
Joined: 30/9/2005

quote:

ORIGINAL: sanchia

Is she keeping a record of meeting/recording meetings? A very useful tool if it does continue and reach a point whereby the actions of others are having serious repercussions on her career through no fault of her own. A cheap Dictaphone can be a useful tool, and even making a show of starting the machine can sometimes make people think about their actions. A friend of mine was in a situation where they were having managerial problems and did this and whenever they started recording the meeting when completely different and was far more constructive as a result.


I was about to suggest a dictaphone. When people know that what they are saying can be shown to anyone else absolutely verbatim then they will have to choose their words very, very carefully.

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Post #: 8063
RE: I am pissed off because... - 15/7/2012 1:40:29 PM   
superdan


Posts: 7239
Joined: 31/7/2008

quote:

ORIGINAL: Spaldron


quote:

ORIGINAL: steffols

You were there 15 minutes before they closed? It's undestandable that they didn't want to open up a sale when they're probably working with a skeleton staff and are attempting to get people out of the shop. Can't you go during the day when they will be better staffed and more enthusiastic to make sales?


No I was there nearly an hour before they closed and waited there till ten to. And regardless of what time I arrive if the shops open then the staff have an obligation to serve the customer. I know this having had over ten years in retail.


If you were there for that long and they weren't serving people then that's out of order, but I'm not sure you are obliged to serve someone if they walk in one minute before the store closes. It's probably good business or customer service to do so, but the minute someone stops getting paid you can no longer make any demands of their time. It's why a business can't force you to stay on-site during an unpaid break, for instance.

(in reply to Spaldron)
Post #: 8064
RE: I am pissed off because... - 15/7/2012 2:38:38 PM   
Sway


Posts: 8883
Joined: 30/9/2005
From: Albuquerque
Went to get my fringe trimmed. Usual hairdressers were shut, so instead of just being patient and waiting to go sometime mid-week, I decided to go to another place instead. My usual hairdressers give free fringe trims if you're a regular customer. This other place charged a small price.

Went to the other place, and my fringe has been absolutely destroyed. It's fucking awful. I can't blame the hairdresser entirely as I think were was a bit of misunderstanding as to what she'd asked me, but even saying that, it's still an absolute shambles. And even if I had asked for the method she used, I still wouldn't have been happy with the result. I should've just cut the thing myself and left it all wonky since it still would have looked better than what she's done.

This is such a small thing to get worked up about I know, but I'm already really stressing out about a work situation at the moment, combined with personal life issues plus the fact I'm going on holiday next Sat for 2 weeks (only found this out on Friday night) and obv everyone wants to look good for their hols and holiday snaps, and I'm not exactly an oil painting as it is etc etc. has just put me in a right foul mood.



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Post #: 8065
RE: I am pissed off because... - 15/7/2012 2:39:20 PM   
NinjaShortbread212


Posts: 4542
Joined: 26/4/2011
From: Edinburger, Scottyland
quote:

ORIGINAL: superdan

quote:

ORIGINAL: Spaldron

quote:

ORIGINAL: steffols

You were there 15 minutes before they closed? It's undestandable that they didn't want to open up a sale when they're probably working with a skeleton staff and are attempting to get people out of the shop. Can't you go during the day when they will be better staffed and more enthusiastic to make sales?



No I was there nearly an hour before they closed and waited there till ten to. And regardless of what time I arrive if the shops open then the staff have an obligation to serve the customer. I know this having had over ten years in retail.



If you were there for that long and they weren't serving people then that's out of order, but I'm not sure you are obliged to serve someone if they walk in one minute before the store closes. It's probably good business or customer service to do so, but the minute someone stops getting paid you can no longer make any demands of their time. It's why a business can't force you to stay on-site during an unpaid break, for instance.



I don't buy it. There was no acknowledgement from the staff and the chit-chat that was going on between them and the customers being served, was extremely idol at times. The fact that we had been in and out of the shop for roughly an hour and that each time we went in, stayed for a good 20 minutes, give or take.

When Spaldy finally got his phone at the Fort's Vodaphone store, the staff there said that they had "heard about that store" and that it was renowned for being, well, rubbish in customer care really.


_____________________________

Art

(in reply to superdan)
Post #: 8066
RE: I am pissed off because... - 15/7/2012 3:18:48 PM   
Rhubarb


Posts: 24398
Joined: 30/9/2005
From: No Direction Home
Not specifically aimed at Spald, but I do hate the entitled attitude of customers in general - the whole idea that the staff have to do absolutely everything to please the customer who is always right, its such bullshit. Obviously we all want to get through the day politely and nicely, but its a two way street - you can't just be rude to me and expect me to be sweetness and flipping light about it because I'm being paid (a shitty wage) to stand there.
Re closing up as well - I'm paid untill ten minutes after the shop closes (the ten minutes it takes to cash up, do paperwork and change the CCTV/Set the alarm etc - often ten minutes is not long enough in fact) so fuck am I serving anyone after the time the shop closes, or likewise starting a longer job that is going to take me longer than closing job. It just isn't worth it.

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WWLD?


quote:

ORIGINAL: FritzlFan

You organisational skills sicken me, Rhubarb.



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Post #: 8067
RE: I am pissed off because... - 15/7/2012 3:54:22 PM   
horribleives

 

Posts: 4183
Joined: 12/6/2009
From: The North

quote:

ORIGINAL: Sway

Went to get my fringe trimmed. Usual hairdressers were shut, so instead of just being patient and waiting to go sometime mid-week, I decided to go to another place instead. My usual hairdressers give free fringe trims if you're a regular customer. This other place charged a small price.

Went to the other place, and my fringe has been absolutely destroyed. It's fucking awful. I can't blame the hairdresser entirely as I think were was a bit of misunderstanding as to what she'd asked me, but even saying that, it's still an absolute shambles. And even if I had asked for the method she used, I still wouldn't have been happy with the result. I should've just cut the thing myself and left it all wonky since it still would have looked better than what she's done.

This is such a small thing to get worked up about I know, but I'm already really stressing out about a work situation at the moment, combined with personal life issues plus the fact I'm going on holiday next Sat for 2 weeks (only found this out on Friday night) and obv everyone wants to look good for their hols and holiday snaps, and I'm not exactly an oil painting as it is etc etc. has just put me in a right foul mood.




There's only one thing for it:

http://www.youtube.com/watch?v=KOhBlCuKSBQ

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www.hollywoodunbound.co.uk - some nonsense about alien film directors and musclebound man-children.

(in reply to Sway)
Post #: 8068
RE: I am pissed off because... - 15/7/2012 3:56:39 PM   
Sway


Posts: 8883
Joined: 30/9/2005
From: Albuquerque

quote:

ORIGINAL: horribleives

There's only one thing for it:

http://www.youtube.com/watch?v=KOhBlCuKSBQ



My flatmate suggested that! Honest to God, the little hair she left there just makes me wonder why she didn't just cut it ALL off.

_____________________________

"I am not in danger, Skyler. I AM the danger! A guy opens his door and gets shot and you think that of me? No. I am the one who knocks!"



(in reply to horribleives)
Post #: 8069
RE: I am pissed off because... - 15/7/2012 4:19:18 PM   
FritzlFan


Posts: 4778
Joined: 19/11/2008
From: Bristol
My cat took a dump on my laptop case.

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quote:

ORIGINAL: Miles Messervy 007

Child labour is necessary in the short term




(in reply to Sway)
Post #: 8070
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