Sway
Posts: 8883
Joined: 30/9/2005 From: Albuquerque
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Returned a watch today that I'd bought for my dad's Christmas, as I'd bought it fairly spontaneously and didn't have a good look around first. I know he's wanting a new watch and I know which brand, so I saw one I thought was really nice and just got it. Had a think about it when I got home and realised it was a bit too fussy for him - I know the one he has at the moment and knew this one would be a bit much, so decided to return it so I can have a proper look and get a more appropriate one for him. Went back to the jewellers and explained the situation and was naturally asked if I'd like an exchange. I explained that I hadn't seen any suitable replacement ones in their store and I'd just like to return the item and have a think about what I'd like to get next. You'd think I'd killed somebody's gran. I've worked in retail for a long time myself, so I appreciate you have to ask certain things about the product the customer is returning, and even offer alternatives. Obviously the aim is the make sure the customer still spends the money in your store. So to ensure that, I am always very cheery and understanding when somebody is returning something. I helpfully offer an alternative if appropriate and even suggest it might be something we can order in. If they're not keen I'll say I totally understand and explain I'll let them have a browse themselves if they'd like and they know where I am should they need further assistance. I do all this with a smile on my face and a relaxed attitude about it all. These guys today were terrible. My problem wasn't with the functionality of the watch, it was with my dad's own tastes. The watch I returning wasn't a fussy watch, to the normal eye, but there was one dial too much and the face was a bit chunkier than I knew he'd like. He's a man of simple and classic taste. The guy returning the watch for me didn't seem to grasp this. He kept trying to tell me the benefits and key features of the watch. I said I understood and it wasn't about any of that - it was about knowing my dad's taste and it just wasn't suitable. I had to confidently repeat several times that I just wanted a refund for the time being. He tried offering me an alternative which I expected, and I politely declined saying I hadn't seen anything else I'd like just now and I'd like to have a think about it for a bit longer. When he finally realised he couldn't persuade me otherwise he reluctantly gave me a refund - as though I was incoveniencing him. I was nothing but cheery and polite the whole transaction and he served me with a face like a slapped arse. Really not impressed at all.
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"I am not in danger, Skyler. I AM the danger! A guy opens his door and gets shot and you think that of me? No. I am the one who knocks!"
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