Gram123
Posts: 5665
Joined: 19/1/2006 From: Reino Unido
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I've moved CDWow out of the Various Regions > Recommended and into the Various Regions > Awaiting +/- rating section. I've seen a number of people diss them, so it's probably about time. I recently used them myself for the first time in years, and had a generally poor experience: A week after I'd made my order, I went to the site to check if anything was happening with it. Nothing was, of course, but I noticed that the item I had on order had dropped in price. I contacted them, but they refused to honour this price drop for me. So I tried to cancel my order instead, intending to re-order at the reduced price, but cancellation has to be done by email and they take 24+ hours to respond. When they did respond, they claimed that the item had already shipped, even though the order status on the site still said "Pending Dispatch", and their T&Cs state that any item in "Pending Dispatch" status can be cancelled. I emailed them again (another day's delay), and suddenly (within minutes) the status of my order changed to Dispatched. From that point, the item then took 14 days to arrive, somewhat outside of their 5-7 days claim (so had it really dispatched when they said it had? Or is it just that their estimated delivery time is bollocks?).
< Message edited by Gram123 -- 23/12/2009 11:35:18 AM >
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